Delilah Holidays (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit delilahholidays.com and use our services.
 
1. Information We Collect
Personal information you provide:
  • Name, email address, phone number, address, and travel preferences
  • Booking details, inquiries, and communications submitted via forms or email
Automatically collected information:
  • IP address, browser type, operating system, pages visited, and visit duration
  • Cookies and similar tracking technologies (see Section 5)
Third-party information:
  • Data collected via third-party services such as Google Analytics, Bing UET, or Facebook Pixel
  • Information from trusted partners only for booking or marketing purposes
 
2. How We Use Your Information
We use your information to:
  • Provide and manage our travel services and bookings
  • Communicate with you regarding inquiries, promotions, and updates
  • Improve website performance and user experience
  • Prevent fraud and maintain security
  • Comply with legal obligations
We do not sell or rent your personal data to third parties.
 
3. Legal Basis (for EU/EEA users)
  • Consent: When you submit personal data via forms, email, or newsletter opt-ins
  • Contract: To provide booking services requested by you
  • Legitimate interest: For improving services, analytics, and marketing communications
  • Legal obligation: To comply with applicable laws
 
4. Cookies and Tracking
We use cookies and similar technologies to:
  • Remember user preferences
  • Analyze website traffic and performance
  • Display personalized advertisements
Third-party tracking tools we use:
  • Google Analytics
  • Bing UET
  • Facebook Pixel
You can manage cookies or opt out of tracking via your browser settings or by following the instructions in our Cookie Policy.
 
5. Data Retention
We retain personal information:
  • As long as needed to provide services or fulfill legal obligations
  • Marketing data until you unsubscribe or opt-out
  • Booking records for accounting and legal compliance
 
6. Your Rights (GDPR/CCPA)
You have the right to:
  • Access, correct, update, or delete your personal data
  • Withdraw consent at any time for marketing communications
  • Request a copy of your data in a portable format
  • Opt out of the sale of personal information (for California residents)
  • Lodge a complaint with a supervisory authority if you believe your rights were violated
To exercise these rights, contact us at: [email protected]
 
7. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
 
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. We will indicate the date of the last update at the top of this page. Please review it periodically.
 
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact:
Journeys & Destinations Advice GmbH
Im Reinacherhof 117, 4153 Reinach BL, Switzerland
Email: [email protected]
Phone: +41 61 551 02 45